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Frequently asked questions
How many appointments or sessions will I need?
This depends on the individual. Many clients experience significant relief after just one session, feeling even better in the following days. Unlike other manual therapies, Fascia Stretch Therapy™ is designed to be pain-free. Some clients notice lasting improvements within a few sessions.
However, every body is different—those who engage in high-intensity training, competitive sports, or have endured chronic pain for years may need more time to achieve lasting results.
Do you offer memberships?
Yes, we have multiple payment styles to suit your needs.
Clients have the option to pay per session at the full drop-in rate or purchase multiple sessions available in packages.
For those wanting to be proactive in their own health, we encourage you to take advantage of the favourable rates offered through membership.
Do you work with children?
Yes! We tailor our services to children, with parental consent. A parent signature is required for children under 16.
Do you offer in home visits?
While travel for full-day corporate events can be arranged, individual house calls aren’t part of the service offering. The additional time, travel expenses and logistics make in home visits impractical and subsequently cost prohibitive for individuals.
This practice is designed to deliver the best possible care within a studio (clinic) setting, ensuring optimal conditions for effective care.
What happens during a discovery call?
During our call, we’ll discuss your current challenges and goals, explore how FST can support your physical and emotional well-being with an approach designed specifically for you.
This is your chance to gain clarity and ensure FST is the right fit before booking your first session.
What if I need to cancel an appointment?
Cancellations with less than 24 hours’ notice are subject to a fee equal to 100% of the session cost or the forfeiture of a prepaid session. A reminder email will be sent 24 hours before your appointment as a final notice of this policy. Late cancellation fees will be automatically charged to the card on file.
We understand that life happens—sometimes we need to prioritize life’s emergencies. If you become aware of any needed changes, please contact us as soon as possible so we can explore alternatives with compassion.
Can I fill out my intake form at my appointment?
To make the most of your session, please complete your intake form/s at least 24 hours before your appointment. Completing the forms in advance allows your practitioner to properly prepare for your session. It also ensures there’s enough time to review your intake together, discuss your concerns, and provide treatment — all within your scheduled session time.
We’ll send a final reminder to complete all forms 24 hours before your session. If the forms are not completed in advance, your session cannot be extended to accommodate the extra time required.
Do I need a doctor's referral for Fascia Stretch Therapy?
No. A doctor’s referral is not required to undergo FST™ treatment at Unwind.
Are you covered by insurance?
Insurance coverage is dependent on the provider and the depth of your plan. We recommend you check with your extended health benefits insurance provider to confirm their requirements for claims under assisted stretching or alternative healthcare.
We also recommend checking under your employee benefits package, as Fascia Stretch Therapy™ is most often reimbursed under an HSA (health spending account) or FSA (flexible spending account).
Are you a direct billing provider?
Due to the vast differences in insurance providers and extended healthcare plans we are unable to provide direct billing services. However, we are happy to provide any information that clarifies our services and your treatment plan in response to a direct request from your provider, with your prior written authorization.
Can I use my Extended Benefits or HSA/FSA?
Fascia Stretch Therapy™ is often reimbursed under an HSA (health spending account) or FSA (flexible spending account). We recommend checking under your employee benefits package.
How is my private information protected?
We understand that sharing personal health information requires trust, so protecting your data is a top priority. This is why we use Janeapp, a secure and reputable practice management platform, to manage intake forms and client records. Janeapp is compliant with strict privacy regulations, including PIPEDA and HIPAA, and employs advanced encryption to safeguard your data.
Why am I asked to provide a credit card to book an appointment?
A valid credit card is required to reserve all appointment times, much like a hotel requiring a credit card to hold a reservation.
This policy helps ensure commitment to scheduled appointments and in doing so ensures equal opportunity to available time slots.
Clients may choose their preferred payment method at the time of service, regardless of the card on file.
What if I don't have a credit card?
Debit cards with the VISA symbol can be used in the place of a credit card and act exactly like a credit card.
If booking without a credit card, full payment must be made at least 24 hours in advance by e-transfer. If payment is not received, the appointment will be cancelled.